Privacy policy

What information do we collect

In running and maintaining our business, we may collect and process the following data about you: information provided by you, for example personal details when you register for information or make a purchase.

We only collect basic personal data about you.

Why we need it

We need to know your personal data so that we can provide you with the products, services and newsletters that you have requested. We will not collect any data that we do not need in order to provide and oversee this request.

What we would also like to do with it

We would, however, like to use your name and email address to inform you of our future offers and similar products, and to inform you of any changes to our business, website, services or goods and products. This information is not shared with third parties and you can unsubscribe at any time by phone, by email or through our website. We will only use this information if you have made a purchase from us or actively signed up to our newsletter via the website.

How long do we keep your data

We are required under UK tax law to keep your basic personal data — name, address, contact details — for a minimum of six years, after which time it will be destroyed. The information we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive it.

Use of your information

Where you book an appointment or buy from us, your details are shared with our booking provider, Fresha, only so far as is needed to fulfil that booking or order.

Storing your personal data

In operating our business via the Escape Hair Strensall website, your data is processed by our website provider, Velvet Studio, and by our booking provider, Fresha. We do not run our own IT servers. No other third party has access to your personal data unless the law allows them to do so.

We do our utmost to ensure that our server hosts are secure and fully accredited.

Storage of payment details

We do not store credit card details, nor do we share customer details with any third party. Any payments are taken securely through Fresha, our booking provider.

Third party links

On occasion we include links to third parties. Where we provide a link it does not mean that we endorse or approve that site's notice towards visitor privacy. You should review their privacy notice before sending them any personal data.

Use of cookies

Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer in order to assist us in improving our website.

We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the hard drive. Such information will not identify you personally; it is statistical data which does not identify any personal details whatsoever.

Our advertisers may also use cookies, over which we have no control. Such cookies, if used, would be downloaded once you click on advertisements on our website.

You can adjust the settings on your computer to decline any cookies if you wish. This can be done within the settings section of your computer. For more information please read the advice at AboutCookies.org.

Your rights

If at any point you believe the information we process on you is incorrect, you can request to see this information and even have it corrected or deleted.

If you wish to raise a complaint about how we have handled your personal data, you can contact us directly and we will investigate the matter.

If you are not satisfied with our response, or believe we are processing your personal data not in accordance with the law, you can complain to the Information Commissioner's Office (ICO).

Contact

Email escapehairstrensall@gmail.com, telephone 01904 491473, or write to us at 18a Barley Rise, Strensall, York, YO32 5AA.