Last updated: 12 May 2026
This is the general cancellation policy for Velvet Studio Design. Specific cancellation terms for each bookable service (refund tiers, notice required) are also shown when you make a booking and in your booking confirmation email.
Cancelling your booking
If you need to cancel a booking you have made with us, please do so as soon as possible. Most bookings can be cancelled using the cancel link in your confirmation email, or by replying to that email to let us know.
When you cancel, the email you receive includes details of any refund you are entitled to, based on the cancellation terms of the service you booked.
Refunds
Where a service has a published cancellation policy, refunds are calculated according to the amount of notice given. The specific tiers — for example, full refund with 48 hours' notice, partial refund with less — are shown to you at the time of booking and again in your confirmation email.
Where a service does not have a published refund policy, refunds are handled on a case-by-case basis. Please contact us at hello@velvetstudiodesign.co.uk to discuss your situation.
Cancellations or changes by us
Very occasionally we may need to cancel, reschedule or change a booking — for example because of illness, a venue issue, or insufficient numbers for a class or event. In that situation we will contact you as soon as possible and offer either a full refund or the option to move your booking to another date.
Late arrival and no-shows
We do our best to accommodate late arrivals where possible, but cannot extend a session or event beyond its scheduled end time if it would affect other customers. Customers who do not arrive and do not contact us in advance are treated as no-shows and may not be eligible for a refund.
Contact
If you have any questions about a cancellation, refund, or this policy, please email hello@velvetstudiodesign.co.uk.